We've been talking to a lot of our clients recently about CiviCase and how it could be implemented for new programmes of client support they have been undertaking.
What is CiviCase?
CiviCase is a case management tool for tracking and managing sequences of interactions between your organisation and contacts in CiviCRM. You could also use it to manage internal organisational interactions, like Volunteer Recruitment. It's suitable for any scenerio where you need to track a series of interactions around a single topic.